1. How is Blue Light Therapy different than the creams, gels, and antibiotics I have used to treat acne in the past?
Blue Light Therapy is a safe, non-invasive treatment that works by killing acne causing bacteria, which is the source of acne for almost 90% of acne sufferers. The main difference is that Blue Light Acne Therapy works only on the acne itself, and generally does not cause skin irritation like harsh creams and gels that are full of chemicals. In addition, Blue Light Therapy does not suppress the immune system or cause damage like using antibiotics over a long period of time.
2. Is Blue Light Therapy safe, and what is the proof that it works?
Over the past 20 years, there have been numerous studies performed by dermatologic associations around the world. These studies first proved that Blue Light Therapy is safe for teenagers and adults, with no known side effects other than dry skin in some users. These studies showed that light in the 405-420nm range was highly effective in killing p.acnes bacterium, the bacteria that causes 90% of all acne. When used in conjunction with eye protection goggles (included with every order), the BlueMD is a safe and effective treatment for acne.
3. How long does the bulb in the BlueMD last?
The BlueMD bulb, when used in a normal fashion, will last on average 3 years. Replacement bulbs can be purchased through our website for $39, including shipping. Only bulbs that are manufactured and sold by Trophy Skin are to be used with the BlueMD to ensure the safety and effectiveness of your treatments.
4. How far away do I need to place the BlueMD?
When using the BlueMD, place the head of the device 6 inches from the skin for optimal results. The bulb gets hot during treatment, so care should be taken when moving around or turning off the device. It will take several minutes to cool once the treatment has finished.
5. How often do I need to use the BlueMD, and for how long per session?
The treatment protocol for each user is different, and we are the only Blue Light Therapy device maker to offer a Free Assessment
that will provide a protocol for you. Please follow the link and take the short Assessment Test
to determine the best protocol for your skin condition.
6. What is your warranty period and what does it cover?
We stand behind the quality of each BlueMD device we sell with a 1 Year Warranty, covering all manufacturer's defects in the device and the bulb. We will replace or repair any defective product, just contact us via email for a fast response.
7. Why can't I find a phone number on your website?
At Trophy Skin, we perform all of our customer service via email for a number of reasons. We are able to keep overhead low, passing on those savings to our customers. We are also able to make sure each question or inquiry is responded to in writing, with a paper trail to make sure that no mistakes are made.
We pride ourselves on having industry-leading customer service, with fast and friendly responses in 8 business hours or less. As you can see from our reviews across the web, we have 5 Star customer service and are committed to making our customers happy, no matter what!
8. What kind of results can I expect to see, and how quickly?
The BlueMD works at different intervals for each user, so there is no easy answer to this question. However, a general guideline is that within 3 weeks there should be a noticeable difference in the amount and severity of your acne. It can take much longer for some people to see results, if you are concerned about going over the Guarantee period please contact us so we can allow an extension.
Please note that a small percentage of users may experience a temporary increase in acne, as the bacteria is pulled to the skin's surface. This will subside with consistent usage, and will ultimately result in clear skin.
9. Can I use the BlueMD in conjunction with other oral or topical medications?
Over the counter creams such as benzoyl peroxide can be used in conjunction with the BlueMD. However, the skin must be cleaned and dried before each treatment with the BlueMD. Only after completing your treatment may you reapply any topical medications. For topical prescriptions or any oral prescription medication, you MUST consult your physician before using the BlueMD.
10. Where on the body can I use the BlueMD?
The BlueMD is effective on acne almost anywhere on the body. Popular areas include the face, back, and chest. Make sure to wear the included goggles whenever using the BlueMD, no matter what body area you are treating.
11. Who cannot use the BlueMD?
Women who are pregnant cannot use the device. People on prescription medicine that is photosensitive should not use the BlueMD. If you are unsure about your medication, please contact your physician. Only children 13 and older may use the BlueMD.